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Shipping & Returns

SHIPPING

What's my shipping costs?

Unless the product you purchase has free shipping (which we try to provide most of the time), your shipping costs will vary depending on two things, #1 your delivery address and #2 what you order. To find out your shipping cost simply place the items you would like to order in the cart and proceed to the shopping cart page. There you will find a 'Calculate Shipping Cost' box where you can enter the state and postcode of your delivery address to obtain a specific shipping cost quote.

Please note - calculated shipping costs only apply to items without free shipping.

How long will it take for my order to arrive?

The total delivery time for your order is calculated from the time your order is placed until the time you receive it. The diagram below shows how the Total Delivery Time is broken down into pre-ship processing time and shipping time.

How long will it take for my order to arrive?

The total delivery time for your order is calculated from the time your order is placed until the time you receive it. The diagram below shows how the Total Delivery Time is broken down into pre-ship processing time and shipping time.

Handling Time is measured from when you place your order with us to when it is ready for despatch to you (mostly next business day).


Shipping Time is measured from when your order leaves the warehouse to when it arrives at your home or office.

 

RETURNS

 

I’ve changed my mind, what can i do?
Most retailers would never accept a return if you change your mind, but we do! As long as the product is in the original packaging, and in the condition you received it, we will accept your return. Please note that all refunds are for the cost of the product only and do not include the shipping cost.  If the item was sent with free shipping, then we will refund the full amount of you purchase price, minus our actual shipping costs.  Also please note, items that have been opened and used (ie: are no longer brand new saleable items) do not qualify. 


The product is damaged or not working properly. What do I do?
Sometimes the product you receive may have been damaged in transit or is not working properly. Again, with our 60 day No Hassle Guarantee, we pay for the postage of the broken item back to us so that we can fix it. If we can't, we'll send you a brand new one.


The product isn't the same as what was shown on the website. What do I do?
In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed. If you receive a product from us that is not as described on the website, we will gladly accept your return. We pay for postage of the product back to us and can offer you a full refund or store credit. Your choice.

 
It’s past 30 days and the product doesn’t work properly. What do i do?

Depending on the product you have purchased, each manufacturer gives varying levels of warranty. If your item is covered by warranty we will facilitate the whole process on your behalf with the manufacturer. You will need to first pay for postage of the item back to us and from there we oversee the warranty claim. In some cases the manufacturer may want to deal directly with the customer so we will provide you with the details needed to claim warranty with them.

 

The Return Process

If you would like to lodge a return, here's how to do it:

  • First, contact our support team so that we can access your returns claim.
  • If a return is applicable, a unique Return Merchandise Authorisation (RMA) number will be issued to you.
  • Our support team will give you all the details you require to complete the return.
  • Once an RMA number is issued, customers have 14 days to return the product back to our office. If nothing is received within the 14 days, the return case will be closed.

 

*  Please note that any returns sent to our office without an RMA number will not be processed. Hence it is very important that you speak to our support team and get issued an RMA number before returning a product.